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Chester Rd, Nantwich CW5 6BU, UK – 01270 627919
Absolutely first class service. I've been in the automotive trade 35 years and know what to expect, but the service from Car Transplants is way, way above "norm" Ordered a replacement engine on the Monday via the web. Site warned that there may be a four day delay as it had to be removed from the vehicle and then a pallet delivery could be up to three days. Understand all that and happy with it. Tuesday I received an email to say the engine was now out of the vehicle. Wednesday another email to say it had been dispatched. Thursday 09.30 it was with me! Now that is what you call good service and good communications. I'm very impressed with this Company. Slight problem with some damage, emailed James as soon as we had inspected it. Hadn't heard by the early afternoon, so called. Phone was auto answered and on hold for a minute or two then spoke to Jon, who was a little puzzled as James is normally quick to answer, then realised James was out for the day. Jon asked me to forward the email I had sent and with 15 minutes had called me back. He'd spoken to his boss and the whole thing was resolved there and then. As I say, I've been "in the trade" and service like that is exceptional. This Company, from my experience with them, could not be doing anything any better. They have just jumped to my No.1 go to place based on this first experience. Well done guys, see, not every customer only calls to complain :)
Helped by Ryan.. went out of his way to help me.. highly recommended.. oh yea.. part was half the price of every other quote too ..